Careers

Database Systems and Records Coordinator

Extract and manipulate data for reporting and support end-users with existing Raiser’s Edge database. Automate existing manual reporting processes, and provide fast turnaround of ad-hoc reports to advance the fundraising mission of Lincoln Park Zoo. Provide support for maintaining data integrity and gift processing. Successful candidates should show the ability to work well independently and as part of a team, demonstrate attention to detail and excellent time management skills. 

ESSENTIAL JOB FUNCTIONS
Design, enhance, and maintain reports for Development Department using VBA, Access, Excel, Crystal Reports, and/or SQL
Create ad-hoc queries and reports to support organizational needs
Automate manual business processes
Troubleshoot data issues and proactively identify process issues and suggest solutions
Create and perform regular data validity checks to ensure that all data is accurate, complete and captured in a consistent manner
Maintain documentation of Raiser’s Edge policies, procedures, and processes to ensure that staff uses Raiser’s Edge consistently and correctly
Develop and maintain a comprehensive understanding of gift processing operations in order to provide support and backup when needed
Conduct regular reconciliations for all gifts with the zoo’s Accounting department
Train Raiser’s Edge end users
Perform regular Raiser’s Edge database maintenance, copy backups and assist end users with installation, upgrades and patches
Other duties as assigned, including special events
 
KNOWLEDGE, SKILLS AND ABILITIES
Experience developing and supporting reporting solutions utilizing:
o VBA, SQL, Access, Excel, Crystal Reports
Comprehensive working knowledge of Raiser's Edge, SQL Server, or other relational database systems
Proficiency writing queries, forms and reports
Ability to translate end users’ needs into effective reporting solutions
Ability to deliver reporting-related training in layman terms
Proven ability to analyze data and identify recurring patterns and report discrepancies
Familiarity with not-for-profit fundraising a plus
Ability to interact courteously and respectfully with supervisors, fellow employees and volunteers

EDUCATION
BA/BS preferred.
 
ADDITIONAL REQUIREMENTS
Available to work special events that may occur outside of regular work schedule, as assigned.
 

 

Vice President, Marketing and Communications
Established in 1868, Lincoln Park Zoo is among the oldest zoos in the country, but it’s also one of the most modern. Historic landmarks such as the Kovler Lion House and McCormick Bird House have entertained generations of visitors while innovative facilities such as Regenstein Center for African Apes and the Pritzker Family Children’s Zoo provide red wolves, black bears, Western lowland gorillas and chimpanzees with naturalistic habitats and state-of-the-art care.
 
Care lies at the heart of Lincoln Park Zoo’s mission, reflecting our status as a leader in worldwide conservation efforts. The zoo’s Conservation & Science Department, one of the largest in the country, coordinates programs to preserve the diversity of wild and captive populations. Education programs on zoo grounds and in the community complete the circle by helping visitors forge a closer connection with wildlife.
 
Free and open every day of the year, Lincoln Park Zoo is Chicago’s most-visited cultural institution. By sharing the wonders of wildlife with millions of annual visitors, the zoo has enlisted countless guests as partners in the effort to conserve endangered species.
 
ESSENTIAL JOB FUNCTIONS
The Vice President, Marketing and Communications is responsible for developing and implementing a comprehensive and integrated marketing and communications program to build awareness for the organization’s mission, strengthen donor programs and draw attendance to the Lincoln Park Zoo. This professional will communicate Lincoln Park Zoo’s mission, while building a cohesive, unique and compelling international brand.  This includes establishing communications (with an emphasis on public relations) objectives and strategies, building high-quality and effective programs in consumer PR, creating effective media plans that elevate Lincoln Park Zoo both in lay and scientific communities, instituting effective internal communications and crisis management strategies and crafting digital communications strategies.  The Vice President, Marketing and Communications is responsible for the management of the department’s budget and staff of professionals.
 
S/he will serve as the primary liaison and resource for key divisions and departments including Development, Animal Care and Education.  In addition, the Vice President, Marketing and Communications will have high visibility with the Lincoln Park Zoo Board of Directors. 
 
 
 
RESPONSIBILITIES
 
Marketing and Communications:
 
 
Develop and implement a multi-year marketing and communications strategy for Lincoln Park Zoo to promote and increase awareness of the zoo’s “brands,” the organization itself, its facilities and its conservation, science, and education programs.
 
Spearhead the creation of a distinctive and effective Lincoln Park Zoo public voice; seek out and identify opportunities to position President and CEO, Kevin Bell, and other influential staff within key public platforms.  Create talking points, speeches, white-papers and op-eds with this strategy in mind. 
 
Provide strategic direction for Lincoln Park Zoo’s existing media partnerships while simultaneously formulating a regular presence and solid relationships with new media – from international to national to local and community-based outlets in print, TV, radio and digital media. 
 
Strengthen the issues/crises management communications programs and lead all responses to specific issues and events.
 
Oversee the development of media strategies for significant announcements and events; create and disseminate press releases, Q&As and briefing documents; prep/media train senior administration; and respond to media questions/requests.
 
Establish policies and practices that maintain high communications standards. Evaluate and measure the effectiveness of communications programs. Use results to strengthen the planning and execution of future programs.
 
Work with web team to develop an online communications strategy and ensure that Lincoln Park Zoo internet communications (including website) are consistent with overall strategy. 
 
Serve as a spokesperson and the primary communications contact for media-related, internal and external crisis and issues management.
 
Serve as primary senior staff liaison to the Board of Director’s Marketing Committee.
 
Establish open and effective communication within the communications department and the rest of Lincoln Park Zoo.
 
Create an atmosphere of collaboration, integrity and productive working relationships among Lincoln Park Zoo staff members. 
 
Develop and monitor an internal communications program to strengthen employee awareness and understanding of the organization’s vision, strategy, goals and values.  Advise and counsel senior leaders on internal communications issues and opportunities, supporting them in a way that fosters two-way communication.
 
Maintain and refine existing communications mechanisms as appropriate (e.g., staff newsletter, intranet/Internet staff communications, shared calendars, etc.).
 
Provide events staff with assistance developing public events and programs, and their messages.
REQUIREMENTS
 
Bachelor’s degree required; at least 7 years’ relevant Marketing/Communications experience, preferably dealing in or with complex organizations (non-profit experience preferable).
 
Strong leader; exceptional interpersonal skills; strong managerial ability that transcends physical decentralization.  Facility to interact and influence at the most senior levels of an organization and to work collaboratively across functions, levels and departments toward shared objectives.
 
Strong presence and credibility, along with the ability to serve as an ambassador and represent the institution externally on an international platform. 
 
Proven track record in developing a broad spectrum of proactive media relations campaigns.  A strong working knowledge of the media and what is newsworthy.  A demonstrated ability to communicate effectively to diverse audiences. 
 
Ability to translate strategy into strong and compelling communications messages, and simplify complex information for media and other audiences.
 
PHYSICAL REQUIREMENTS
Ability to work at computer for long periods of time
Ability to publicly address audiences of varying sizes
Ability to traverse the zoo grounds in all conditions
 
ADDITIONAL REQUIREMENTS
Available to represent the zoo at special events that may occur outside of regular work schedule as assigned
 
Dairy Barn Attendant- Farm-in-the-Zoo (Part-time)
Works under general supervision in the Dairy Barn at the Farm-in-the-Zoo. This is a seasonal position.
ESSENTIAL JOB FUNCTIONS
Assists in maintaining dairy barn, including basic husbandry, maintenance and cleaning.  
Interacts with and supervises guests entering the dairy barn and contact area.
Performs routine husbandry with cows and goats.  
Works closely with animal keepers and volunteers to ensure safety of animals and guests.
Alerts keepers of behavioral changes noticed by self or guests.
Performs various tasks and other duties as assigned. 
 
ADDITIONAL REPONSIBILITIES
May use electric cart and/or tractor to move dumpsters or supplies
May use vehicle for zoo pick-ups and deliveries.
KNOWLEDGE, SKILLS & ABILITIES
Ability to work in a contact animal situation. 
Comfort with working with children.
Ability to clearly communicate verbally in English  
Ability to read English and understand written and oral instructions.  
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public
 
EDUCATION REQUIREMENTS
High School degree (or equivalent)
 
EXPERIENCE REQUIREMENTS
Experience in a contact animal situation preferred.  Experience working with children preferred. 
 
Note: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify individuals.
 
PHYSICAL REQUIREMENTS
Ability to move on frequent basis up to 50 lbs.
Ability to remain on feet for long periods. 
Ability to bend, move, position and ascend. 
Ability to operate and safely drive electric carts.  
No allergy to plants or animals that may interfere with the ability to work.
Ability to work in all weather conditions 
 
ADDITIONAL REQUIREMENTS
Available to work special events that may occur outside of regular work schedule as assigned.  
Valid driver’s license with good driving record is preferable.
Facilities Staff

This person contributes to the success of the Lincoln Park Zoological Society by performing routine and standard Custodian duties and functions in order to meet operating needs to contribute to the cleanliness, beauty and aesthetics of the park and provide an exceptional guest experience.

This person will be expected to complete general work orders as assigned by Management while also being responsible for the following tasks:
Maintain the zoo signage
Clean air duct vents that are visible from the public floor and / or from animal areas
Replace ceiling tiles as needed
Switch out new cores for an old cores on doors
Clean mechanical, inventory and equipment rooms
Maintain enclosures throughout the Zoo
Escort sub-contractors around the Zoo
Assemble shelves, brackets, office desks, equipment, etc.
Preform basic interior and exterior maintenance as required
Basic preventative maintenance on golf carts, gators, forklifts, bobcats, train, etc.
 
ADDITIONAL RESPONSIBILITIES
Perform inventory and work order management in accordance with AZA and USDA requirements
Helps to manage appropriate budgets; prioritizes needs, monitors expenditures
Serves as liaison to other zoo departments; promotes good public relations; and performs other duties as assigned
May be called on to perform duties of subordinates or co-workers, as required to facilitate Facilities Operations during vacations, sick leave, and other absences.
Learn to safely operate fork-lift, bobcat, and pallet jack
 
KNOWLEDGE, SKILLS & ABILITIES
Comprehensive knowledge of the zoo’s mission and philosophy
Good ability and comfort with computer software – specifically Word, Excel, and PowerPoint and CMMS (Work Order Management) and Inventory Management systems.
Sound administrative skills
Well-developed interpersonal skills. Ability to get along with diverse groups. Tactful, mature.
Ability to represent the Society in a professional manner at all times
Ability to exercise sound judgment in emergency situations and to respond with appropriate action
Ability to compose technical and popular reports of various aspects.
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public
Ability to work with minimal supervision, must be self-directed
 
QUALIFICATIONS AND REQUIREMENTS: EDUCATION REQUIREMENTS
A high school diploma comparable combination of education, experience, or training that would provide the level of knowledge, skills, and ability required may qualify individuals.
 
EXPERIENCE REQUIREMENTS
Custodial work completing similar tasks at another institution of similar size and reputation.
 
PHYSICAL REQUIREMENTS
Ability to traverse zoo grounds to conduct tours, respond to emergencies
Must be physically able to exert up to 50 lbs. of force on a regular basis to lift, carry, push, pull or otherwise move objects.
While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, and crouch.
The employee will be exposed frequently to outside, potentially adverse, weather conditions.
The employee will be regularly exposed to water, solvents, and potentially loud noises.
Ability to safely and efficiently operate all specialized equipment used to move and lift supplies hand trucks, electric cart, fork lift, motorized pallets jacks and others
Ability to exercise safe work habits in proximity of potentially dangerous animals and equipment
Risk exposure to fairly predictable and controllable hazards associated with wild animals and zoonotic diseases
 
ADDITIONAL REQUIREMENTS
Available to work special events that may occur outside of regular work schedule, including evenings, weekends or holidays, as assigned.
A valid Illinois driver’s license and maintenance of a good driving record is required.
Non-infectious TB status.
 
Auxiliary Board Coordinator

Manage the daily operations of the Auxiliary Board and facilitate the Board’s efforts to reach its membership and fundraising goals.

ESSENTIAL JOB FUNCTIONS

 

·      Manage the daily operations of the Auxiliary Board of Lincoln Park Zoo.

·      Serve as liaison between Auxiliary Board and all zoo departments.

·      Engage in the strategic planning of the Auxiliary Board by working closely with the Board President, the Board’s Executive committee and the zoo’s Senior Director of Donor Relations.

·      Working with board leadership, identify ways to further cultivate Board members through their membership efforts in order to maximize their effectiveness as ambassadors of the zoo.

·      With the Development Events Coordinator and board chairmen, plan and execute all Auxiliary Board fundraising events.

·      Oversee sponsorship efforts for the Auxiliary Board fundraising events by supporting Board members as they secure underwriting from individuals, corporations, and foundations.

·      Develop new funding sources and cultivate event donors to underwrite Auxiliary Board activities.

·      Manage and implement all Auxiliary Board communications and meetings.  Attend all Board committee meetings, as possible.

·      Prepare and oversee the Auxiliary Board operating and event budgets.

·      With appropriate staff, coordinate and implement the Auxiliary Board annual giving effort.

·      Respond to volunteer requests for information.

·      In conjunction with the Senior Director of Donor Relations, supervise the Donor Relations Assistant

·      Perform various tasks and other duties as assigned. 

KNOWLEDGE, SKILLS & ABILITIES

 

·      Must have strong communication and interpersonal skills.

·      Exceptional organizational skills essential.

·      Experience with Microsoft Office and expertise with word processing, spread sheet and database software.  Experience with Raiser’s Edge a plus.

·      Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public.

·      Ability to initiate and maintain relationships with key internal and external constituencies.

·      Candidate should thrive in a fast-paced, demanding environment.

 

 

EDUCATION REQUIREMENTS

Bachelor’s degree preferred.

 

EXPERIENCE REQUIREMENTS

Prefer three years related experience, particularly in a fundraising and event planning environment.  Board or volunteer management a plus. 

 

 

PHYSICAL REQUIREMENTS

Ability to remain on feet for long periods of time

Ability to operate and safely drive electric carts

Ability to work in all weather conditions

Ability to lift and move boxes and parcels of up to 45 lbs

 

 

ADDITIONAL REQUIREMENTS

Available to work evenings and weekends as needed

Seasonal Membership Sales Staff
Lincoln Park Zoo is dedicated to connecting people with nature by providing a free, family-oriented wildlife experience in the heart of Chicago and by advancing the highest quality of animal care, education, science and conservation.
 
The Zoo is looking for energetic, outgoing individuals with an enthusiasm for zoos and wildlife conservation sell memberships and ADOPT an animal sponsorships as well as solicit philanthropic donations.  The right candidates will have customer service and/or sales experience and be driven to meet and exceed individual sales goals as well as support fellow staff members to achieve team goals. 

Job Responsibilities:

  • Proactively initiate and close sales of Lincoln Park Zoo memberships and/or ADOPT an animal sponsorships, and solicit philanthropic donations.

  • Provide clear explanation of membership benefits and discounts.

  • Provide new members or ADOPT an animal sponsors with appropriate fulfillment materials.

  • Handle cash as well as operate credit card processing equipment, with training, as appropriate.

  • Balance daily cash kiosk banks.

  • Assist with other areas of membership sales and fulfillment as needed.

  • Set-up and breakdown outdoor membership kiosk and manage inventory.

  • Move membership kiosk cart as needed when zoo special events occur.

  • Serve as a positive representative for the Membership Department and Lincoln Park Zoo, including providing excellent customer service and greeting all guests.

Knowledge, Skills and Abilities

  • Enthusiastic, outgoing, and friendly.

  • Able to approach zoo visitors and sell memberships and ADOPTs.

  • Motivated to meet and exceed monthly sales goals.

  • Able to communicate clearly with diverse audiences.

  • Able to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and the general public.

  • Eager to learn about the zoo’s exhibits, events and conservation projects and share this knowledge to engage potential members.

  • Able to work weekdays, weekends and holidays.

 

Education Requirements

  • High School degree (or equivalent). Some college (especially Sales, Business, or Marketing experience) preferred.

 

Experience Requirements

  • Experience in sales and/or customer service preferred.

 

Physical Requirements

  • Ability to remain on feet for several hours.

  • No allergies to plants or animals.

  • Ability to work outdoors in all weather conditions.

  • Ability to bend, stoop and reach as needed to set-up and breakdown membership kiosk display.

  • Ability to move membership kiosk cart as needed.

Director of Finance

Directs the financial activities of the organization and prepares financial analyses of zoo operations, including interim and final financial statements with supporting schedules, for the guidance of management. Responsible for providing the organization and its management with the appropriate and necessary financial and operating information.  

ESSENTIAL JOB FUNCTIONS

  • Develops, analyzes, and interprets statistical and accounting information in order to appraise operating results in terms of performance against budget, and other matters bearing on the fiscal soundness and operating effectiveness of the organization

  • Manages the Accounting and Information Technology Departments.

  • Ensures accuracy of general ledger

  • Prepares reports and assists in managing the zoo’s investments

  • Oversees federal and state grants

  • Oversees the preparation of financial reports to outside organizations including banks, donors and governmental entities

  • Manages the zoo’s banking relationships

  • Coordinates and directs the preparation of zoo budgets and financial forecasts, and analyzes and reports variances. Develops and manages departmental budget

  • Prepares federal and state tax returns.

  • Prepares reports required by regulatory agencies.

  • May advise management on desirable operational adjustments due to tax code revisions.

  • Manages the annual audit

  • Assures the timely and accurate taking and costing of all physical inventories

  • Assures that all properties and activities of the organization are properly and adequately insured

  • Oversees the maintenance of adequate records of all contracts and leases

  • Manages assigned staff, including selection, job assignment, training and development, evaluation, salary review, promotion, discipline and separation

  • Other duties as may be assigned

KNOWLEDGE, SKILLS & ABILITIES
  • Adept with accounting systems and software. Experience with Microsoft Dynamics GP,IBM Cognos and Raiser’s Edge preferred.

  • Thorough knowledge of general accounting principles and Financial Accounting Standards Board rulings

  • Strong communication skills, written and verbal

  • Well-developed management skills – principles and people – with proven ability to supervise staff

  • Strong analytical and reasoning abilities

  • Ability to work under tight schedules and meet deadlines

  • Ability to establish credibility and be decisive – but able to recognize and support the organization’s preferences and priorities

  • Well-developed interpersonal skills. Ability to get along well with diverse personalities – tactful, mature, flexible

  • Ability to represent the Society in a professional manner at all times

  • Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public

  • Strong computer desktop skills required. Advanced Microsoft Excel skills (i.e.,macros, pivot tables, etc.) preferred.

 

EDUCATION REQUIREMENTS

Bachelor’s degree in Accounting required. Master’s degree in Finance, Accounting, or Business Administration with specialization in Accounting, preferred.

 

EXPERIENCE REQUIREMENTS

A minimum of seven years’ accounting experience gained through increasingly responsible management positions. At least 3 years supervisory experience.

 

Note: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual.

 

PHYSICAL REQUIREMENTS

Ability to work at computer for long periods of time

Ability to traverse zoo grounds

 

ADDITIONAL REQUIREMENTS

Available to work special events that may occur outside of regular work schedule, including evenings, weekends or holidays, as assigned.

Women’s Board Internship
DESCRIPTION AND OBJECTIVES:
The Women’s Board internship will provide experience working with a volunteer fundraising board for Lincoln Park Zoo.  The intern will primarily assist with coordination of the annual Zoo Ball, the zoo’s largest fundraiser, which raises more than $1,000,000.  This internship is an ideal opportunity for gaining experience in event planning as well as fundraising and development.
 
Chicago’s Lincoln Park Zoo, a historic landmark founded in 1868, is dedicated to connecting people with nature by providing a free, family-oriented wildlife experience. A leader in conservation science both globally and locally, the zoo exemplifies the highest quality animal care and educational outreach. The not-for-profit zoo, managed by The Lincoln Park Zoological Society, is a member-supported organization and one of the nation’s only free, privately managed zoos. 
 
DUTIES AND RESPONSIBILITIES:
Assist the Women’s Board Coordinator with the daily management of the Women’s Board
Assist with the coordination of Zoo Ball fundraising efforts, which may include tasks related to Silent Auction, Raffle and night-of needs such as data entry and preparation of event materials
Participate in post-event wrap-up, which will include fulfillment of Silent Auction purchases and cataloging of event supplies
Assist with the Zoo Ball event registration process as needed
Attend event-related Women’s Board meetings and activities as needed 
Assist with the coordination of invitation mailing and tracking responses
Assist with efforts to document, organize, and archive Zoo Ball processes and materials
Assist with efforts to document, organize, and archive Women’s Board processes and materials
Other duties as assigned
 
QUALIFICATIONS:
Ideal candidate is working toward a Bachelor’s degree or is a recent college graduate with an interest in fundraising and/or event planning. Candidate should be well organized and be able to work under pressure as the event date nears.  Proficiency in MS Office applications is needed to succeed in this position. Experience with graphic design software is preferred.  Must be able to lift a minimum of 30 lbs. Please note: This position is an unpaid opportunity, but eligible for college credit. 
 
COMMITMENT: 
Candidate will ideally be available to begin a part-time schedule beginning in spring.  Full time hours begin during early summer.  MUST be available the entire week of July 7-11 with late night hours.  Zoo Ball will be held Friday, July 11, 2014.  Internship should end in mid-August. 
 
Postdoctoral Fellow - Japanese Macaque Research
Conducts behavioral and cognitive research projects on zoo grounds, focusing on the behavioral and cognitive abilities of Japanese macaques.  
 
DUTIES AND RESPONSIBILITIES:
Conducts behavioral and cognitive research studies on Japanese macaques housed at the zoo.  In collaboration with the Fisher Center Director, responsibilities include participating in all aspects of the scientific method including designing studies, preparing protocols, collecting data, analyzing data, writing manuscripts for publication, and preparing oral or poster presentations for staff and conferences.  
 
In conjunction with the Education department, the Postdoctoral Fellow will be responsible for certain aspects of public outreach including conducting research on public view, describing and discussing research with zoo guests, cataloging and organizing photographs, videos and other media. The candidate must be able to work cooperatively with others and must have a friendly and professional attitude and interact in a courteous manner with zoo guests. 
 
The candidate may be required to participate in interdepartmental projects and behavioral projects that involve collaboration between the zoo and other local scientific institutions. Tasks may also include training animal keepers to collect, manage, and analyze data, dissemination of information at scientific meetings, and attending scientific lectures at the zoo or other local scientific institutions.  
 
This position is for two years, subject to review after one year, and will be filled as soon as possible.  Salary will be commensurate with experience.
 
QUALIFICATIONS:
Ph.D. in psychology, anthropology, zoology, biology, animal behavior or related field is required. Also required is experience in the behavioral study of animals and experience with literature searches, data entry, summarizing and analyzing data, and writing. The candidate must have knowledge of statistical analysis of behavioral data with statistical analyses packages (e.g., R, SPSS, Systat). They must have experience in, and be comfortable with, giving oral presentations (e.g., at conferences or for public engagement with science).
 
It is preferred that the candidate has experience in the behavioral study of nonhuman primates, preferably macaque species and a minimum of two years experience collecting behavioral observations. It is also preferable if the candidate has experience with conducting touch-screen research with nonhuman primates. 
 
REQUIREMENTS:
Available to work all necessary hours, including some weekends and holidays.
 
APPLICATION DETAILS:
Applicants should include 1) a cover letter explicitly describing the fit with this position and a possible start date, 2) a curriculum vitae, 3) two letters of recommendation, 4) the Lincoln Park Zoo application for employment form.
 
Executive Assistant
As a key member of the Development Department, the Executive Assistant provides professional clerical and administrative support to the Vice President for Development and other development staff to ensure the zoo reaches its ambitious fundraising goals.
 
Responsible for assisting the daily administration and operations of the Development Department, including handling internal and external correspondence and assisting with departmental functions and activities.  Responsible for monitoring and managing office supplies, coordinating scheduling of meetings and facilities, including behind-the-scenes tour requests, coordinating departmental administrative projects, training and supervising clerical volunteers, and providing support to Development Department staff members for the development and implementation of programs.
 
ESSENTIAL JOB FUNCTIONS
Provide administrative support to Vice President for Development, Development Directors, and program managers and coordinators to maximize departmental efficiency and results.  Coordinate administrative projects for all program areas and develop systems to most efficiently manage time and results. 
Manage Vice President’s calendar and schedule appointments and meetings.  Provide phone coverage for Vice President.
Produce correspondence for Vice President for Development.  Screen incoming correspondence and initiate responses.
Coordinate the weekly phone call lists for the President and CEO and Vice President for Development, including recording activity in the zoo’s donor database.
Prepare acknowledgement letters for the Chairman of the Board, President and CEO and Vice President for Development as appropriate.
Assist with budget tracking and administration, answer internal and external inquiries related to the overall department and serve as a proactive resource for the Vice President and the rest of the staff.  
Collect and update Development Department policies and procedures.
Generate standard departmental correspondence, including general inquires, donation requests and thank you letters.
Maintain and update both computer and hard file records on donors managed and solicited by department.
Serve as the first point of contact in gift processing, working closely with the Development Services team.
Help with event mailings and tracking RSVPs, as required.
Independently prepare or assist in the preparation of regularly scheduled or special reports to track Development progress against goals. 
Perform other duties and work on ad hoc projects as assigned.
 
KNOWLEDGE, SKILLS & ABILITIES
Proficiency in Microsoft Office essential, IBM Cognos and Raiser’s Edge a plus
Strong organizational, interpersonal and oral/written communication skills are essential
Meticulous attention to detail
Previous experience supporting executive-level staff or equivalent 
Ability to work independently and proactively
Ability and willingness to work cooperatively with others
High degree of discretion in dealing with confidential information
Capacity to effectively prioritize multiple tasks in a fast-paced environment
Outstanding customer service skills including ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public
 
EDUCATION REQUIREMENTS
Bachelor’s degree recommended.  A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may also qualify individuals. 
EXPERIENCE REQUIREMENTS
Minimum of four to six years related experience.  Some professional experience in development preferred.  
PHYSICAL REQUIREMENTS
Ability to sit (and remain on feet) for long periods of time
Ability to work in an open office environment 
Ability to traverse zoo grounds to facilitate tours, greet visitors, coordinate meetings, and operate and safely drive electric carts
 
ADDITIONAL REQUIREMENTS
Available to work special events, some of which may occur outside of regular work schedule, as assigned.  
 
Guest Service Concessions
GENERAL SUMMARY
Provide professional and courteous service to guests and operate seasonal concessions.
 
ESSENTIAL JOB FUNCTIONS
Greets all guests in a welcoming and courteous manner. 
Open and close concessions including completing operational checklists and forms, selling services, cash handling, operating equipment and balancing banks.
Perform in an usher role for special events
Maintain order and tidiness of the work area which includes cleaning duties.
Is knowledgeable of concession operations.
Through cross training, be able to work at all concession areas.
Adhere to dress code.
Maintain the Seven Guidelines to Great Guest Service.
 
ADDITIONAL RESPONSIBILITIES
Accept directions during safety drills and emergency situations. 
Other duties as assigned
 
EDUCATION REQUIREMENTS
High School degree (or equivalent)
 
EXPERIENCE REQUIREMENTS
One-year cash handling experience preferred
NOTE:  A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual
 
PHYSICAL REQUIREMENTS
Ability to work alone for long periods
Ability to remain on feet for long periods of time
Ability to traverse zoo grounds
Ability to work in small, confined space
Ability to work in all weather conditions
Ability to work with mild cleaning supplies
Ability to do light lifting of boxed merchandise
 
ADDITIONAL REQUIREMENTS
Available to work all necessary hours, including weekends, holidays, special events and all shifts.  
 
Donor Relations Intern
DESCRIPTION AND OBJECTIVES:
Lincoln Park Zoo is the nation’s most historic and one of the last free zoos in the country.  More than 1,000 animals make their home here in an environment that reflects their habitats in the wild.  Lincoln Park Zoo is a leader in wildlife conservation, education, and recreation.
 
The Donor Relations internship will provide experience working in the Development Department at Lincoln Park Zoo.  This internship is an ideal opportunity to gain experience working in a fast-pace office environment, focusing on fundraising and events.
 
DUTIES AND RESPONSIBILITIES:
Provide support for the implementation and follow-up of Donor and Board events, including mailings, acknowledgments and event wrap-up. 
Assist with the zoo’s largest fundraiser, Zoo Ball, and various donor events.
Assist with the daily management of the Women’s Board and Auxiliary Board as needed.
Update the Board websites, as instructed.
Assist with the department’s Tribute Fund administration.
Gain exposure to other areas of the Development department: Annual Fund, Membership, Major Gifts, Planned Giving, Sponsorship and Research and Records.
 
QUALIFICATIONS:
The ideal candidate is either working toward a Bachelor’s degree or is a recent college graduate.  The candidate should be extremely organized and be able to work under pressure.  Proficiency in MS Office applications are needed to succeed in this position.  Graphics experience is a plus.  Must be able to lift a minimum of 30 lbs.  Please note: This position is an unpaid opportunity but is eligible for college credit. 
 
COMMITMENT: 
Candidate will ideally be available to begin a part-time schedule in the spring.  Days and hours are flexible.  Ideally available the entire week of July 7-11.  Zoo Ball will be held Friday, July 11, 2014.  Internship would end in early August. 
 
Retail Sales Associate

To work as a cashier, assist in restocking the sales floor, assist in checking new merchandise in , greet the guests as they enter the store and assist them with any questions they may have.

Enters sales into the register and balances cash drawer daily.
Greets and welcomes all guests entering the shop, as well as thanking them for supporting the Zoo when they leave.
Advises school groups on the shop rules.
Monitors crowd levels and potential shoplifting situations, alerting management to any problems.
Follows all shop policies and procedures and seeks management assistance when needed.
Assists in straightening and restocking of shelves during slow periods.
Answers Zoo related questions.
Knowledgeable in store merchandise.
Adheres to all loss prevention guidelines and procedures.
Perform various tasks and other duties as assigned. 
 
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of customer service and retail operations. 
Skill in effectively resolving difficult customer service.
Skill in presenting a pleasant, service-oriented persona, able to deal persuasively with zoo guests, customers and vendors. 
Ability to express oneself clearly and effectively in oral and written form.  
Ability to read and understand written and oral instructions.  
Ability to represent the Zoo in a professional manner at all times.
Well-developed interpersonal skills. Ability to get along with diverse groups.  Tactful and mature.
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public
 
EDUCATION REQUIREMENTS
High School degree (or equivalent
 
PHYSICAL REQUIREMENTS
  • Ability to remain on feet for long periods of time. 
  • Ability to frequently bend, stoop, reach and climb. 
  • No allergy to plants or animals which may interfere with the ability to work.
  • Ability to work in all weather conditions 
 
ADDITIONAL REQUIREMENTS
Available to work special events which may occur outside of regular work schedule as assigned.