Careers

Nutrition Center (Commissary) Technician (full or part time)

To provide necessary support to the Commissary for the preparation and delivery of diets and supplies for all animal areas as required; supply item stocking and inventory, cleaning and sanitizing of food preparation and supplies storage areas, and other related duties to nutrition, food and collection supply inventory and handling.

ESSENTIAL JOB FUNCTIONS
•    Responsible for daily food preparation by accurately following written and oral instructions concerning type, quality, and quantity of food including bulk produce, meat and fish.
•    Responsible for the unloading, storage, arrangement of all produce, meat/fish products, and various hays including rotation of these items to assure freshness as well as random sampling and shipment of said products for nutritional analysis.  
•    Responsible for unloading, storage, and maintenance of all dry goods and supplies in nutrition center and commissary inventory and other areas of the zoo as needed.
•    Receives supplies from vendors; checks packing lists against supplies received; and inspects supplies and food items for damage, or quality.
•    Responsible for all nutrition center related pick-ups and deliveries, both on and off zoo grounds, and providing support to veterinary department and pest control with transport of confined non-collection wildlife or domestic animals. 
•    Maintains communication with Lead Keepers on dietary changes/requirements, and ongoing building supply needs.
•    Perform other operational duties of the nutrition center including: consulting with NM/Vet/Curators on animal diets; preparing special diet mixes; keeping commissary food preparation and storeroom areas including counters, refrigerators, freezers, floors, and equipment in a neat, orderly and sanitary condition. 
•    Must become familiar with all HACCP protocols and procedures and be willing to follow them at all times

ADDITIONAL RESPONSIBILITIES
•    Assist in preparation and presentation of training programs for zoo staff as requested.
•    Visitor services at special events.
•    Other duties as assigned.
 

KNOWLEDGE, SKILLS, & ABILITIES
•    Ability to record and deliver information, to explain procedures, to follow oral and written instructions, and otherwise communicate effectively and efficiently with co-workers and supervisor.
•    Ability to safely and efficiently operate all specialized food preparation equipment including but not limited to ovens, microwaves, grinders, blenders, dishwashers, sharpeners, and mixers.
•    Good skill – or learn good skill - in safe operation of vehicles and loading equipment including but not limited to fork lift, horse trailer, pallet jack, front end loader and tractor
•    Knowledge of computer programs of basic word processing, spreadsheets, and internet database access.
•    Considerable knowledge of the zoo’s mission and philosophy.
•    Ability to exercise sound judgment in emergency situations and to respond with appropriate action.   
•    Ability to exercise safe work habits in proximity of potentially dangerous animals and equipment. 
•    Good interpersonal skills including ability to get along with diverse groups with tact and maturity.
•    Ability to represent Lincoln Park Zoological Society in a professional manner at all times.
•    Ability to interact courteously and respectfully with supervisors, co-workers, visitors and general public.

EDUCATION REQUIREMENTS
•    Graduation from High School or the equivalent (GED) is required.
•    Bachelor’s Degree in Biological Sciences or a closely related discipline is preferred. 

EXPERIENCE REQUIREMENTS
•    Previous experience of two (2) years, performing food handling and warehouse activities
•    Experience in zoo, aquarium or like institution is desirable. 

PHYSICAL REQUIREMENTS
•    Ability to remain on feet for long periods of time
•    Ability to work on the computer for long periods of time
•    Ability to traverse zoo grounds without vehicle
•    Ability to perform a variety of physical tasks that include but are not limited to climbing, crouching, bending, stooping, kneeling, twisting, reaching, crawling
•    The employee will be regularly exposed to water, chemicals, and potentially loud noises.
•    Physical strength, including ability to regularly move 50 lb objects, including lifting, carrying, pushing, pulling, or otherwise moving them.
•    Ability to work in small, confined spaces
•    Ability to work in cooler or freezer temperatures for up to 4 hours daily
•    Ability to work in all weather conditions – including frequently in potentially adverse conditions
•    Ability to wear requisite Personal Protective Equipment (PPE) that may include rubber/latex gloves, masks, eye goggles and airway protection
•    No allergy related to plants or animals that may interfere with the ability to work
•    No impairment of sight, smell, hearing, touch balance or ability of movement that might interfere with ability to work
•    Ability to maintain immune response to exposure to infectious and parasitic diseases
•    Non-infectious status for tuberculosis

ADDITIONAL REQUIREMENTS
Available to work any of seven days of the week or special needs or events that may occur outside of regular work schedule, including evenings, weekends or holidays, as required.  Non-infectious tuberculosis status via intradermal skin test, thoracic radiographs, or treatment regimen.

LICENSES AND CERTIFICATES
•    Valid IL driver’s license and able to maintain a good driving record
 

Manager of Public Programs

Responsible for the management of all activities of the Public Programs team, including (but not limited to) youth, family and adult registration-based programs.  Works with Director of Education to develop overall programming strategy, and collaborates with other departments to ensure all of the zoo’s resources (communications, marketing, operations, etc.) are aligned for smooth program execution.

ESSENTIAL JOB FUNCTIONS
•    Supervise reporting staff in the planning, implementation and staffing of Public Programs, defined as fee-based and/or registration-based programming for the general public.  Includes but not limited to camps, overnights, adult lectures, nature play classes, and other programs. 
•    Develop protocol and oversee use of resources, materials and educational methodologies used in program delivery.
•    Identify, conceptualize and initiate new programs that respond to current environmental/wildlife issues, audience demands and zoo needs.
•    Assist with the development and implementation of evaluation protocol; review and analyze data.
•    Work with director of education, vice president of marketing and communications, and director of communications to develop marketing strategy for programs.
•    Build and maintain working relationships with key zoo departments, especially Membership, Animal Care, Conservation and Science, Guest Services, Events, and Communications. 
•    Build and maintain working relationships with other museums, community organizations, and conservation/wildlife agencies 
•    Develop familiarity with registration and membership software, and assist the zoo in seeking alternate or additional software/services when needed.
•    Facilitate select zoo programs; give presentations/workshops at professional conferences and local meetings.
•    Prepare and oversee annual budget for Public Programs.
•    Supervise permanent and seasonal staff (including hiring, training and evaluation/coaching).
•    Work with or handle program animals as required.

ADDITIONAL RESPONSIBILITIES
•    Ability to operate zoo vehicles including electric carts and vans.
•    Support education colleagues in various zoo initiatives when needed, including capital planning, programming efforts in the Hurvis Center for Learning Innovation and Collaboration, and community outreach.
 

KNOWLEDGE, SKILLS & ABILITIES.
•    Knowledge of trends within informal education required; knowledge of zoo-specific educational trends preferred.
•    Working knowledge of PCs, especially Microsoft Office suite, and databases software.
•    Ability to clearly communicate verbally and in writing. 
•    Ability to organize tasks and time to ensure timely completion of all projects.
•    Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public.
•    Capable of being trained to handle program animals.


EDUCATION REQUIREMENTS
A bachelor’s degree in education, the biological sciences, or related field from an accredited college or university is required; a master’s degree is preferred.


EXPERIENCE REQUIREMENTS
•    Four or more years in informal education or related field required.
•    Previous experience in teaching, program development and/or curriculum design;
•    Knowledge of education methods and materials appropriate for wide range of audience
•    Skilled in presenting ideas and information and facilitating diverse learning activities
•    Experience training, supervising and coaching staff.

ADDITIONAL REQUIREMENTS
Available to work weekends, holidays and special events as needed or assigned. 

Valid driver’s license with good driving record is desirable.
 

Animal Keeper—Primate/Macaque

Under general supervision, participates in all aspects of daily animal care and maintenance of particular exhibits.

ESSENTIAL FUNCTIONS
Provides daily care to animals and their enclosures.  Including, but not limited to cleaning, feeding, watering, securing, grooming (i.e., domestic animals), observing, animal training and enrichment, record keeping and maintaining exhibits
Tasks may include heavy manual and skilled work such as moving and manipulating heavy food items, hoses, bales of hay, equipment and crated animals
Advances zoo mission through participation in conservation programs - assists in development and delivery of educational programs formally through Education Department, and informally through interaction with zoo guests; conducts tours for guests, staffs and volunteers; may participate in research projects
Cleans and maintains animal exhibits including use of chemical agents and special tools which are used to ensure the health and safety of the animals as well as the proper presentation to the public 
Under supervision, maintains excellence in exhibit display including furnishing, modifying and performing minor repairs and upkeep as appropriate
Prepares and distributes animal diets as determined by senior animal management staff.  Humanely dispatches live feed items
Under supervision, administers therapeutics as prescribed by the veterinarian
Monitors health of animals on a daily basis by observing eating habits, general activity, behavior and appearance, interaction with others, etc.  Reports abnormal behavior and problems to area supervisor without delay.  Prepares detailed written daily reports for supervisor
Makes recommendations regarding diet change, habitat redesign and related matters and takes steps to accomplish same
Monitors the condition of habitats, equipment and facilities and initiates work orders requests and emergency repairs as needed 
Maintains clean and safe work environment
Maintains an inventory of equipment and supplies 
Adheres to established animal handling and related safety guidelines.  Participates in established animal escape drills and procedures.  Under supervision, captures, restrains, and transports animals                                                         

                           

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May be assigned jobs that require coordination with other zoo departments
Orients and trains staff assigned to work locations               

ADDITIONAL RESPONSIBILITITES
Keepers assigned to evening or night shift will devote most of their time to observing selected zoo animals for possible problems or births, administering prescribed medications and night feedings and milking, delivering feed to animal areas, keeping records and assisting with zoo security
May have direct responsibility for a specialized aspect of assigned animal collection.
Other duties as assigned to maintain efficient and quality zoo operations
Work necessary hours as requested including all shifts, weekends, holidays, and special events

KNOWLEDGE, SKILLS & ABILITITES
Knowledge of general husbandry practices and methods
Knowledge of animal behavior and natural history; common environmental enrichment and animal training practices; biology and related subjects
Knowledge of animal behavior as an indication of general health, reproductive potential and well being
Knowledge of occupational hazards involved and the safe work practices to employ while in proximity of potentially dangerous animals
Knowledge of materials, methods, tools and equipment used in cleaning operations
Skill in making thorough observations and documenting observations
Ability to keep comprehensive and accurate records according to established procedures
Ability to both give and follow oral and written directions effectively 
Ability to organize tasks and time to ensure timely completion of all projects
Strong oral and written communication skills
Ability to work in any of the assigned animal areas fulfilling all requirements of the title  
Ability to exercise sound judgment in analyzing animal behavior problems or emergency situations, and to respond with appropriate action
Ability to work with and be comfortable around potentially dangerous and unpredictable animal species
Ability to work with potentially dangerous machinery, restraint devices and toxic chemicals and/or drugs
Ability to interact courteously, respectfully and productively with supervisors, fellow employees, volunteers, zoo visitors and general public 

EDUCATION REQUIREMENTS
Graduation from a high school or the equivalent (GED) is required.  Graduation from an accredited college or university with a degree in Biological Sciences (i.e. Biology, Zoology, and Ecology) or a closely related discipline is preferred. 

EXPERIENCE REQUIREMENTS
Previous experience performing animal care activities in a zoo, aquarium or like institution is highly desirable.  Experience in designated taxonomic area preferred. 

Note:  A comparable combination of education, experience or training that would provide the level of knowledge, skills, and ability required may qualify an individual.

PHYSICAL REQUIREMENTS
Ability to remain on feet for long periods of time
Ability to regularly perform a variety of physical tasks that include but are not limited to climbing, bending, stooping, kneeling, twisting, reaching, and crawling
Physical strength, including ability to frequently move up to fifty (50) pounds
Ability to work in small, confined spaces
Ability to work in all weather conditions
Ability to wear requisite Personal Protective Equipment (PPE) that may include rubber/latex gloves, steel-toed boots/shoes, face shields, eye goggles
No allergy related to plants or animals that may interfere with the ability to work
No impairment of sight, smell, hearing, touch balance and ability of movement that might interfere with ability to work
Ability to maintain immune response to exposure to infectious and parasitic diseases

ADDITIONAL REQUIREMENTS:
Available to work all necessary hours, including weekends, holidays, special events and all shifts.  Available to attend training sessions and conferences as needed.
A valid driver’s license with a good driving record is preferred   

Women's Board Liaison

Manage the daily operations of the Women’s Board and facilitate the Board’s efforts to reach its fundraising goals.

ESSENTIAL JOB FUNCTIONS
•    Manage the daily operations of the Women’s Board of Lincoln Park Zoo.
•    With the Senior Director of Donor Relations work closely with the Women’s Board President and her Executive Committee on strategic planning.
•    Plan and oversee Zoo Ball, the zoo’s largest fundraiser.  Work with Women’s Board and internal and external vendors to implement the event and make all preparations as necessary.
•    Oversee sponsorship efforts for the Women’s Board fundraising events by supporting Board members as they secure underwriting from individuals, corporations, and foundations. Support the Women’s Board members to cultivate event donors and identify new funding sources.
•    Manage and implement all Women’s Board communications and meetings.  Attend all general Board meetings, and committee meetings, as possible.
•    Working with Women’s Board leadership, plan and implement other Women’s Board events and activities such as ZooLA and the annual Science Celebration.
•    Coordinate and implement the Women’s Board annual giving effort.
•    Manage the Women’s Board operating and event budgets.
•    Serve as liaison between Women’s Board and all zoo departments. 
•    Hire and supervise a summer intern.
•    In conjunction with the Senior Director of Donor Relations, supervise the Donor Relations Assistant
•    Other duties as assigned.
 

KNOWLEDGE, SKILLS & ABILITIES
•    Must have strong communication and interpersonal skills.
•    Exceptional organizational skills essential.
•    Strong administrative skills required. 
•    Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public.
•    Proficient in Outlook (create/edit emails and appointments), Word (create/edit documents), Excel (create/edit documents), Power Point (create/edit presentations), and strong math skills required with all financial activity.
•    Candidate should thrive in a fast-paced, demanding environment.


EDUCATION REQUIREMENTS
Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS
Five or more years’ experience with a donor board preferred.


PHYSICAL REQUIREMENTS
Ability to remain on feet for long periods of time
Ability to operate and safely drive electric carts
Ability to work in all weather conditions
Ability to lift and move boxes and parcels of up to 45 lbs


ADDITIONAL REQUIREMENTS
Available to work evenings and weekends necessary.
 

Assistant Retail Manager

Assists the Retail Store Manager in achieving operational and budgetary goals through daily supervision of shops personnel.

ESSENTIAL JOB FUNCTIONS
•    Assist in the hiring, training, scheduling and supervision of shop staff.  Incumbent spends 80% or more of time directly on the sales floor assisting customers and supervising staff
•    Working with the Retail Manager, responsible for ensuring effectiveness of selling staff through appropriate training, mentoring, coaching, counseling, discipline and discharge
•    Assist in training all sales staff in sales, customer service, merchandising, cash handling and systems procedures utilizing all available training resources.
•    With Retail Manager, manage shops’ personnel including but not limited to work assignments, schedules and coordination of staffing levels.  In Manager’s absence, prepare and track timekeeping and other related reports. Provide input into performance evaluations for departmental personnel.
•    Assist in the training of  volunteers and greeters on zoo shop procedures
•    Assist the Retail Manager and Director/Buyer in weekly walkthroughs.
•     Implements merchandising plans for shop displays, windows and layouts
•    Monitor inventory levels and work closely with warehouse staff to insure daily shop replenishment.
•    Monitor shop inventory to maintain appropriate supply levels by working with warehouse staff to complete and follow-up on supply orders
•    Assist in annual inventory preparation and reconciliation
•    Maintain an awareness of loss prevention, security and safety in the shops following the guidelines as outlined in the Retail Handbook.
•    Be available to work any 5-day schedule assigned.

ADDITIONAL RESPONSIBILITITES
•    Steps in for sales associates as necessary
•    Performs other duties as assigned
•    Ensure supervisor is fully advised on a timely basis so that they can effectively execute their responsibilities.   
•    Note: This job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.                       
 

KNOWLEDGE, SKILLS & ABILITIES
•    Comprehensive knowledge of specialty retail operations
•    Skill in design and creation of signage and merchandising and window displays
•    Comprehensive knowledge of cash handling policies and procedures
•    Good knowledge of the concepts, practices and compliance issues of personnel management
•    Knowledge of integrated office software systems, Microsoft Office Suite, and Print Shop software program preferred
•    Skill in effectively resolving difficult customer service and employee relations matters
•    Skill in public speaking
•    Skill in conveying training topics and content to a diverse audience
•    Skill in presenting a pleasant, service-oriented persona, able to deal persuasively with zoo guests, customers and vendors.
•    Ability to express oneself clearly and effectively in oral and written form
•    Ability to represent the zoo in a professional manner at all times
•    Ability to exercise consistent and objective methods to workforce management
•    Well-developed interpersonal skills.  Ability to get along with diverse groups. Tactful, mature.
•    Results-oriented with the ability to balance other business considerations
•    Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public

EDUCATION REQUIREMENTS
Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS
One year or more of supervisory experience in a specialty retail environment required.

NOTE:  A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual

PHYSICAL and VISUAL REQUIREMENTS
Ability to perform physical and visual activities that are commonly associated with the functions of this job: Standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, fingering, talking, hearing. Visual acuity, near and far and depth perception.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS
Environmental/atmospheric conditions normally associated with performance of the functions of this job: Indoor/outdoor conditions, noise, odors, dust and mechanical/electrical hazards.

ADDITIONAL REQUIREMENTS
Available to work all necessary hours, which include weekends, holidays, special events and all shifts.  Available to attend training sessions and conferences as needed.
 

Guest Service Concessions

Provide professional and courteous service to guests and operate seasonal concessions.

ESSENTIAL JOB FUNCTIONS

• Greets all guests in a welcoming and courteous manner.
• Open and close concessions including completing operational checklists and forms, selling services, cash handling, operating equipment and balancing banks.
• Perform in an usher role for special events
• Maintain order and tidiness of the work area which includes cleaning duties.
• Is knowledgeable of concession operations.
• Through cross training, be able to work at all concession areas.
• Adhere to dress code.
• Maintain the Seven Guidelines to Great Guest Service.

ADDITIONAL RESPONSIBILITIES
• Accept directions during safety drills and emergency situations.
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES
• Posses a pleasant, service-oriented and enthusiastic personality.
• Excellent communication skills.
• Excellent organizational skills.
• Ability to quickly and accurately operate cash register or PC.
• Ability to perform numerical detail work with speed and accuracy.
• Ability to work independently
• Ability to handle multiple work assignments.
• Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, guests and general public.

EDUCATION REQUIREMENTS
High School degree (or equivalent)

EXPERIENCE REQUIREMENTS
One-year cash handling experience preferred
NOTE: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual

PHYSICAL REQUIREMENTS
Ability to work alone for long periods
Ability to remain on feet for long periods of time
Ability to traverse zoo grounds
Ability to work in small, confined space
Ability to work in all weather conditions
Ability to work with mild cleaning supplies
Ability to do light lifting of boxed merchandise

ADDITIONAL REQUIREMENTS
Available to work all necessary hours, including weekends, holidays, special events and all shifts.