Assistant Retail Manager

Assists the Retail Store Manager in achieving operational and budgetary goals through daily supervision of shops personnel.

•    Assist in the hiring, training, scheduling and supervision of shop staff.  Incumbent spends 80% or more of time directly on the sales floor assisting customers and supervising staff
•    Working with the Retail Manager, responsible for ensuring effectiveness of selling staff through appropriate training, mentoring, coaching, counseling, discipline and discharge
•    Assist in training all sales staff in sales, customer service, merchandising, cash handling and systems procedures utilizing all available training resources.
•    With Retail Manager, manage shops’ personnel including but not limited to work assignments, schedules and coordination of staffing levels.  In Manager’s absence, prepare and track timekeeping and other related reports. Provide input into performance evaluations for departmental personnel.
•    Assist in the training of  volunteers and greeters on zoo shop procedures
•    Assist the Retail Manager and Director/Buyer in weekly walkthroughs.
•     Implements merchandising plans for shop displays, windows and layouts
•    Monitor inventory levels and work closely with warehouse staff to insure daily shop replenishment.
•    Monitor shop inventory to maintain appropriate supply levels by working with warehouse staff to complete and follow-up on supply orders
•    Assist in annual inventory preparation and reconciliation
•    Maintain an awareness of loss prevention, security and safety in the shops following the guidelines as outlined in the Retail Handbook.
•    Be available to work any 5-day schedule assigned.

•    Steps in for sales associates as necessary
•    Performs other duties as assigned
•    Ensure supervisor is fully advised on a timely basis so that they can effectively execute their responsibilities.   
•    Note: This job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.                       

•    Comprehensive knowledge of specialty retail operations
•    Skill in design and creation of signage and merchandising and window displays
•    Comprehensive knowledge of cash handling policies and procedures
•    Good knowledge of the concepts, practices and compliance issues of personnel management
•    Knowledge of integrated office software systems, Microsoft Office Suite, and Print Shop software program preferred
•    Skill in effectively resolving difficult customer service and employee relations matters
•    Skill in public speaking
•    Skill in conveying training topics and content to a diverse audience
•    Skill in presenting a pleasant, service-oriented persona, able to deal persuasively with zoo guests, customers and vendors.
•    Ability to express oneself clearly and effectively in oral and written form
•    Ability to represent the zoo in a professional manner at all times
•    Ability to exercise consistent and objective methods to workforce management
•    Well-developed interpersonal skills.  Ability to get along with diverse groups. Tactful, mature.
•    Results-oriented with the ability to balance other business considerations
•    Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public

Bachelor’s degree preferred.

One year or more of supervisory experience in a specialty retail environment required.

NOTE:  A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual

Ability to perform physical and visual activities that are commonly associated with the functions of this job: Standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, fingering, talking, hearing. Visual acuity, near and far and depth perception.

Environmental/atmospheric conditions normally associated with performance of the functions of this job: Indoor/outdoor conditions, noise, odors, dust and mechanical/electrical hazards.

Available to work all necessary hours, which include weekends, holidays, special events and all shifts.  Available to attend training sessions and conferences as needed.

Guest Service Concessions

Provide professional and courteous service to guests and operate seasonal concessions.


• Greets all guests in a welcoming and courteous manner.
• Open and close concessions including completing operational checklists and forms, selling services, cash handling, operating equipment and balancing banks.
• Perform in an usher role for special events
• Maintain order and tidiness of the work area which includes cleaning duties.
• Is knowledgeable of concession operations.
• Through cross training, be able to work at all concession areas.
• Adhere to dress code.
• Maintain the Seven Guidelines to Great Guest Service.

• Accept directions during safety drills and emergency situations.
• Other duties as assigned

• Posses a pleasant, service-oriented and enthusiastic personality.
• Excellent communication skills.
• Excellent organizational skills.
• Ability to quickly and accurately operate cash register or PC.
• Ability to perform numerical detail work with speed and accuracy.
• Ability to work independently
• Ability to handle multiple work assignments.
• Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, guests and general public.

High School degree (or equivalent)

One-year cash handling experience preferred
NOTE: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual

Ability to work alone for long periods
Ability to remain on feet for long periods of time
Ability to traverse zoo grounds
Ability to work in small, confined space
Ability to work in all weather conditions
Ability to work with mild cleaning supplies
Ability to do light lifting of boxed merchandise

Available to work all necessary hours, including weekends, holidays, special events and all shifts.

Director of Annual Giving

With the Senior Director of Annual Giving, manage a multi-level Annual Giving program, including oversight, solicitation, expansion, cultivation and stewardship of donor clubs and donor club members. As a frontline fundraiser, identify, evaluate, and cultivate prospective donors; increase awareness of the zoo’s activities and giving opportunities through donor tours and meetings, special events and publications.



  • Actively manage a portfolio of donors and prospects. Identify, qualify, cultivate, solicit and steward donors and prospects to meet or exceed assigned revenue targets. Utilize in-person visits and other contacts to develop and enhance relationships and move donors to higher levels of engagement and giving.

  • Solicit individual contributions to the Annual Fund, including upgrade appeals and renewal efforts to donors of $365 or more.

  • Develop and maintain relationships with top donors. Work in a team-based environment to implement the full range of annual giving programs necessary to increase the number of donors and their giving levels. Steward existing and prospective donors.

  • Manage Lincoln Park Zoo Donor Club leadership giving program. Regularly assess program benefits to ensure its potential is maximized and ensure donors are aware of all aspects of the program.

  • Assist Donor Relations team to plan recognition, stewardship and cultivation events for various donor club members and prospects, as needed. Incorporate loyalty scores into recognition program/events, as appropriate.

  • Regularly review and update Annual Fund communications, including solicitations, acknowledgements, brochures and donor newsletters.

  • Assist Senior Director of Annual Giving to develop annual plan for fundraising, including setting quantitative and qualitative annual goals. Help with preparation, review, and annual update of long-range plan, including performance goals and objectives to meet fundraising budget. Assist with analyses of Annual Giving efforts.

  • Additional duties as assigned.



  • Strong knowledge of best-in-class Annual Fund practices, including a wide range of experience in unrestricted Annual Fund and donor club development activities. Targeted marketing and segmentation a plus.

  • Proven track record in successfully meeting fundraising goals.

  • Excellent writing, oral and interpersonal skills. Articulate and enthusiastic representative of the zoo for its members and donors, zoo visitors and fellow employees.

  • Ability to work both independently and collaboratively with multiple internal and external constituents in a dynamic environment.

  • Well-developed interpersonal skills. Ability to interact with diverse groups. Ability to interact courteously and respectfully with all.

  • High proficiency in Word, Excel and Raiser’s Edge; demonstrated ability to learn new computer software.

  • Excellent project management, organization and problem-solving skills. Able to work on multiple projects simultaneously and meet short deadlines. Highly organized with acute attention to detail.

  • Knowledge of Chicago’s philanthropic community





Bachelor’s Degree





Minimum five years of professional experience preferred, with progressively responsible experience in Development, or commensurate experience in multi-departmental and matrixed organization.





  • Ability to work at computer for long periods of time.

  • Ability to enthusiastically address audiences of varying sizes.

  • Ability to traverse the zoo grounds in all conditions.





Available to work an extended schedule, including weekends, early mornings, evenings and holidays.