Careers

Women's Board Liaison

Manage the daily operations of the Women’s Board and facilitate the Board’s efforts to reach its fundraising goals.

ESSENTIAL JOB FUNCTIONS
•    Manage the daily operations of the Women’s Board of Lincoln Park Zoo.
•    With the Senior Director of Donor Relations work closely with the Women’s Board President and her Executive Committee on strategic planning.
•    Plan and oversee Zoo Ball, the zoo’s largest fundraiser.  Work with Women’s Board and internal and external vendors to implement the event and make all preparations as necessary.
•    Oversee sponsorship efforts for the Women’s Board fundraising events by supporting Board members as they secure underwriting from individuals, corporations, and foundations. Support the Women’s Board members to cultivate event donors and identify new funding sources.
•    Manage and implement all Women’s Board communications and meetings.  Attend all general Board meetings, and committee meetings, as possible.
•    Working with Women’s Board leadership, plan and implement other Women’s Board events and activities such as ZooLA and the annual Science Celebration.
•    Coordinate and implement the Women’s Board annual giving effort.
•    Manage the Women’s Board operating and event budgets.
•    Serve as liaison between Women’s Board and all zoo departments. 
•    Hire and supervise a summer intern.
•    In conjunction with the Senior Director of Donor Relations, supervise the Donor Relations Assistant
•    Other duties as assigned.
 

KNOWLEDGE, SKILLS & ABILITIES
•    Must have strong communication and interpersonal skills.
•    Exceptional organizational skills essential.
•    Strong administrative skills required. 
•    Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public.
•    Proficient in Outlook (create/edit emails and appointments), Word (create/edit documents), Excel (create/edit documents), Power Point (create/edit presentations), and strong math skills required with all financial activity.
•    Candidate should thrive in a fast-paced, demanding environment.


EDUCATION REQUIREMENTS
Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS
Five or more years’ experience with a donor board preferred.


PHYSICAL REQUIREMENTS
Ability to remain on feet for long periods of time
Ability to operate and safely drive electric carts
Ability to work in all weather conditions
Ability to lift and move boxes and parcels of up to 45 lbs


ADDITIONAL REQUIREMENTS
Available to work evenings and weekends necessary.
 

Public Programs Coordinator – Youth and Camp Programs

The public programs coordinator is responsible for developing and coordinating a variety of unique and engaging education programs.  Responsibilities also include training, supervising, and evaluating public programs staff and volunteers. 

ESSENTIAL JOB FUNCTIONS
•    As lead coordinator of youth programs:
o    Oversee development and facilitation of youth programs during out-of-school time, including camps and other youth programs.
o    Recruit, train, and supervise staff and volunteers who support youth programs.
o    Communicate professionally with participants and their parents before, during, and after programs to provide excellent customer service.
o    Collaborate with other zoo departments to coordinate special events for youth programs.
o    Order program supplies and assist manager with budget tracking and planning.
o    Assist manager in conducting program evaluation and planning future program offerings.
o    Assist manager with program promotions and marketing efforts.
•    Other duties:
o    As needed, assist with the development and delivery of educational programs for family and adult audiences.
o    Handle and present program animals for educational programs.
o    Represent the zoo with the press and at various outreach functions.
o    As needed, assist other areas of the education department on programs or projects.
o    Perform various tasks and other duties as assigned.
 

KNOWLEDGE, SKILLS & ABILITIES
•    Willing and able to think “outside the box” to try new and unique programming models.
•    Proven skills in training and supervising staff and volunteers.
•    Exhibit a strong focus on providing an excellent experience for program participants, exhibiting a desire to make accommodations for participants when requested and appropriate.
•    Have excellent oral and written communications skills.
•    Possess a flexible yet organized approach to daily responsibilities.
•    Courteous and respectful with team members, volunteers, zoo visitors and general public.
•    Flexible availability to include weekdays, weekends, and holidays throughout the year.
•    Willing to sleep over at the zoo occasionally for overnight programs.
•    Able to drive zoo vehicles.

EDUCATION REQUIREMENTS
•    Bachelor’s degree in education, museum studies, environmental studies or equivalent is required. 
 
EXPERIENCE REQUIREMENTS
•    Experience facilitating and developing education programs for various audiences with an interactive, inquiry-based approach.
•    Experience utilizing informal education principles and best practices.
•    Experience mentoring others and/or supervising staff or volunteers.

PHYSICAL REQUIREMENTS
•    Capable of standing for long periods of time and working in a variety of weather conditions.
•    Able to regularly walk up stairs and move equipment on a rolling cart up to 100 pounds.
•    Able to lift and carry program supplies weight up to 50 pounds.
 

Assistant Director of Development Services

Serve as the primary administrator of the zoo’s fundraising database, ensuring data accuracy and integrity. Oversee gift processing and manage related staff members. Extract and manipulate data for complex reporting and support end users. Automate existing manual reporting processes, and provide fast turnaround of ad-hoc reports to advance the fundraising mission of Lincoln Park Zoo. Successful candidates should possess a calm, approachable demeanor and be detail-oriented self-starters with an exceptional ability to manage and prioritize multiple projects to deadline.

ESSENTIAL JOB FUNCTIONS
•    Supervise data entry, gift coding audits, monthly reconciliation, and other tasks and projects, ensuring that donor intentions are honored, and gifts are processed and acknowledged quickly and correctly
•    Respond to data retrieval requests, generating accurate reports in a timely manner
•    Design, enhance, and maintain reports for Development Department using VBA, Access, Excel, Crystal Reports, and/or SQL
•    Troubleshoot data issues and proactively identify process issues and suggest solutions
•    Maintain integrity and security of the fundraising database and donor information
•    Serve as the liaison to the Accounting department regarding gift coding and reconciliation
•    Serve as the liaison with the IT department for database issues including installation, upgrades and patches, special projects or performance issues.
•    Train Raiser’s Edge end users and assist staff with constructing queries, exports and reports
•    Develop and maintain policies, procedures, training manuals, and documentation related to use of the database and reports
•    Strong interpersonal, communication and training skills
•    Commitment to customer service
•    Flexibility and the ability to perform in a pressure-filled environment
•    Other duties as assigned, including special events

ADDITIONAL RESPONSIBILITIES
•    Maintain knowledge of emerging fundraising technologies and serve as liaison with the Information Technology department
•    Remain familiar with key software packages and interact with vendors to provide support for Development, Membership and Accounting users
•    Develop and maintain a comprehensive understanding of gift processing and acknowledgment operations in order to provide assistance and backup as needed
 

KNOWLEDGE, SKILLS AND ABILITIES
•    Experience developing and supporting reporting solutions using VBA, SQL, Access, Excel, Crystal Reports
•    Comprehensive working knowledge of Raiser's Edge, SQL Server, or other relational database systems
•    Proficiency writing queries, forms and reports
•    Ability to translate end users’ needs into effective reporting solutions
•    Ability to train, motivate and manage staff in a high volume data entry environment
•    Proven ability to analyze data and identify recurring patterns and report discrepancies
•    Familiarity with not-for-profit fundraising a plus
•    Utmost discretion in handling confidential data
EDUCATION REQUIREMENTS
Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS
Prefer five years’ experience in database management, preferably using Raiser’s Edge. Previous supervisory experience a plus.

PHYSICAL REQUIREMENTS
Ability to work at a computer for extended periods of time is essential.

ADDITIONAL REQUIREMENTS
Available to work special events which may occur outside of regular work schedule as assigned.
 

Assistant Retail Manager

Assists the Retail Store Manager in achieving operational and budgetary goals through daily supervision of shops personnel.

ESSENTIAL JOB FUNCTIONS
•    Assist in the hiring, training, scheduling and supervision of shop staff.  Incumbent spends 80% or more of time directly on the sales floor assisting customers and supervising staff
•    Working with the Retail Manager, responsible for ensuring effectiveness of selling staff through appropriate training, mentoring, coaching, counseling, discipline and discharge
•    Assist in training all sales staff in sales, customer service, merchandising, cash handling and systems procedures utilizing all available training resources.
•    With Retail Manager, manage shops’ personnel including but not limited to work assignments, schedules and coordination of staffing levels.  In Manager’s absence, prepare and track timekeeping and other related reports. Provide input into performance evaluations for departmental personnel.
•    Assist in the training of  volunteers and greeters on zoo shop procedures
•    Assist the Retail Manager and Director/Buyer in weekly walkthroughs.
•     Implements merchandising plans for shop displays, windows and layouts
•    Monitor inventory levels and work closely with warehouse staff to insure daily shop replenishment.
•    Monitor shop inventory to maintain appropriate supply levels by working with warehouse staff to complete and follow-up on supply orders
•    Assist in annual inventory preparation and reconciliation
•    Maintain an awareness of loss prevention, security and safety in the shops following the guidelines as outlined in the Retail Handbook.
•    Be available to work any 5-day schedule assigned.

ADDITIONAL RESPONSIBILITITES
•    Steps in for sales associates as necessary
•    Performs other duties as assigned
•    Ensure supervisor is fully advised on a timely basis so that they can effectively execute their responsibilities.   
•    Note: This job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.                       
 

KNOWLEDGE, SKILLS & ABILITIES
•    Comprehensive knowledge of specialty retail operations
•    Skill in design and creation of signage and merchandising and window displays
•    Comprehensive knowledge of cash handling policies and procedures
•    Good knowledge of the concepts, practices and compliance issues of personnel management
•    Knowledge of integrated office software systems, Microsoft Office Suite, and Print Shop software program preferred
•    Skill in effectively resolving difficult customer service and employee relations matters
•    Skill in public speaking
•    Skill in conveying training topics and content to a diverse audience
•    Skill in presenting a pleasant, service-oriented persona, able to deal persuasively with zoo guests, customers and vendors.
•    Ability to express oneself clearly and effectively in oral and written form
•    Ability to represent the zoo in a professional manner at all times
•    Ability to exercise consistent and objective methods to workforce management
•    Well-developed interpersonal skills.  Ability to get along with diverse groups. Tactful, mature.
•    Results-oriented with the ability to balance other business considerations
•    Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, zoo visitors and general public

EDUCATION REQUIREMENTS
Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS
One year or more of supervisory experience in a specialty retail environment required.

NOTE:  A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual

PHYSICAL and VISUAL REQUIREMENTS
Ability to perform physical and visual activities that are commonly associated with the functions of this job: Standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, fingering, talking, hearing. Visual acuity, near and far and depth perception.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS
Environmental/atmospheric conditions normally associated with performance of the functions of this job: Indoor/outdoor conditions, noise, odors, dust and mechanical/electrical hazards.

ADDITIONAL REQUIREMENTS
Available to work all necessary hours, which include weekends, holidays, special events and all shifts.  Available to attend training sessions and conferences as needed.
 

Guest Service Concessions

Provide professional and courteous service to guests and operate seasonal concessions.

ESSENTIAL JOB FUNCTIONS

• Greets all guests in a welcoming and courteous manner.
• Open and close concessions including completing operational checklists and forms, selling services, cash handling, operating equipment and balancing banks.
• Perform in an usher role for special events
• Maintain order and tidiness of the work area which includes cleaning duties.
• Is knowledgeable of concession operations.
• Through cross training, be able to work at all concession areas.
• Adhere to dress code.
• Maintain the Seven Guidelines to Great Guest Service.

ADDITIONAL RESPONSIBILITIES
• Accept directions during safety drills and emergency situations.
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES
• Posses a pleasant, service-oriented and enthusiastic personality.
• Excellent communication skills.
• Excellent organizational skills.
• Ability to quickly and accurately operate cash register or PC.
• Ability to perform numerical detail work with speed and accuracy.
• Ability to work independently
• Ability to handle multiple work assignments.
• Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, guests and general public.

EDUCATION REQUIREMENTS
High School degree (or equivalent)

EXPERIENCE REQUIREMENTS
One-year cash handling experience preferred
NOTE: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual

PHYSICAL REQUIREMENTS
Ability to work alone for long periods
Ability to remain on feet for long periods of time
Ability to traverse zoo grounds
Ability to work in small, confined space
Ability to work in all weather conditions
Ability to work with mild cleaning supplies
Ability to do light lifting of boxed merchandise

ADDITIONAL REQUIREMENTS
Available to work all necessary hours, including weekends, holidays, special events and all shifts.