A New Check-in Process
To help facilitate your visit, check out this video highlighting the check-in process.
A social narrative is available to help guests with cognitive and sensory processing disabilities prepare for their zoo visit. This addresses what to expect, zoo rules, safety information, and situations guests might encounter.
Frequently Asked Questions
I’m unable to print my reservation and/or I don’t have access to a mobile device. Can I still visit the zoo?
Yes! If you’re unable to make on online reservation, or will not have access to your free tickets during your visit, please call 312-742-2000 for further assistance.
What if I am early or late to my reservation?
Does everyone in my party need a reservation? Even young children?
Yes. In accordance with the Illinois Department of Health, all individuals must be accounted for in capacity, including infants.
Can I re-enter the zoo?
If you leave the zoo, you will need a new reservation to enter. There is no re-entry to account for accurate capacity.
Is my reservation transferable?
Unfortunately, no. Due to the potential need for contact tracing, the name on the reservation must match the name of the guest.
How are you keeping the animals safe?
Lincoln Park Zoo’s Animal Care team has implemented enhanced health safety protocols, including an elevated personal protective equipment (PPE) protocol.
Is the zoo still offering daily programs?
For the safety and health of our staff and guests, the zoo’s daily programming has been temporarily suspended, including animal chats and Malott Family Penguin Encounters.
Are the train and carousel open?
Attractions, including the Lionel Train Adventure and AT&T Endangered Species Carousel, are currently closed.
Will you be handing out maps that show the zoo’s revised pathways and traffic patterns?
No. The zoo will be instituting many new paperless processes, and paper maps will not be distributed during this time. Instead, you can view the zoo map on your mobile phone or take a photo of one of the map stations on grounds.
Will hand sanitizer be available?
Yes. Hand sanitizer stations will be available at the East and West Gates. Guest may also wash their hands at the restrooms at Regenstein Macaque Forest and the East Gate.
What dining and shopping options will be available?
Select concessions and retail kiosks will be open for grab-and-go transactions. Credit cards are preferred to minimize interaction.
How much does parking cost?
Parking is not included in your reservation. Parking at the zoo’s parking lot on Cannon Drive and Fullerton Parkway cost between $20-40, depending on the length of your stay. Zoo members will continue to receive free or discounted parking based on their member category. Parking along Stockton Drive is free.
Are strollers, wheelchairs, and ECVs available for rental?
Strollers and ECVs are available to rent, and complimentary wheelchairs are also available at Searle Visitor Center. They will be sanitized between use.
Where can I learn more about accessibility?
Stop by Searle Visitor Center for information on accessibility. In addition to mobility devices, complimentary sensory bags are available.
Is it safe to visit the zoo?
As always, we are working hard to make Lincoln Park Zoo as safe as possible—for our visitors and staff, as well as the animals in our care. In addition to the safety protocols mentioned above, we are routinely cleaning and disinfecting all surfaces and public areas. Please keep the zoo safe for everyone by adhering to all guidelines and washing your hands often.
As a reminder, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Lincoln Park Zoo, you voluntarily assume all risks related to exposure to COVID-19.