Guest Experience Volunteer Positions

Zoo Ambassador

We are now accepting new volunteers!

One of the most impactful things you can contribute to Lincoln Park Zoo is to be the voice of our animals and tell their conservation story! Our guest experience–oriented Zoo Ambassadors enthusiastically assist visitors with questions and wayfinding, showcase the role of a modern accredited zoo through storytelling, and ensure each guest has an exemplary visit through our 49-acre urban oasis. Zoo Ambassadors are stationed at key areas on grounds, including the Information Center and animal exhibits, to welcome guests and provide tips for discovering all Lincoln Park Zoo has to offer!

All applicants must meet the following requirements:

• Be 18 years of age or older
• Have a positive attitude and adhere to Lincoln Park Zoo policies, procedures and guest-service standards.
• Must be comfortable standing and traversing zoo grounds in all weather conditions.
• Complete an online application.
• Successfully complete an interview and brief presentation with the Volunteer Services Department.
• Complete and pass a standard criminal background check.
• Attend and complete zoo orientation.
• Attend and complete training.
• Commit to volunteering four hours per week for a minimum of seven months. The shift times are 9:30 a.m.–1:30 p.m. or 1–5 p.m. For weekend shifts only, Guest Relations Volunteers may choose to volunteer every-other weekend.

Apply Online

Retail Volunteer

Wild Things gift shop volunteers assist guests in selecting a gift or special souvenir from their visit to Lincoln Park Zoo. Volunteers interact with visitors from around the globe in a fun, fast-paced environment and are the first to see new merchandise as it comes in for the season. You will meet interesting new people and be part of a renowned leader in conservation and science in the heart of Chicago. Your assistance in the shop supports Lincoln Park Zoo, as every purchase helps keep the zoo free and open to all.

All applicants must meet the following requirements.

• Must be 18 years or older.
• Have a positive attitude and adhere to Lincoln Park Zoo policies, procedures and guest-service standards.
• Must be comfortable standing and traversing zoo grounds in all weather conditions.
• Complete an online application.
• Successfully complete an interview and brief presentation with the Volunteer Services Department.
• Complete and pass a standard criminal background check.
• Attend and complete zoo orientation.
• Commit to volunteering once a week for a minimum of seven months. The typical shift time is 11 a.m.–3 p.m. but may vary seasonally.

Apply Online